This is an example of what my mother would have called “penny wise and pound foolish.” The money he is “saving” by not hiring a receptionist is clearly swirling down the drain of lost revenue resulting from boorish behavior. It should never occur to him to treat any patient in such a manner, but certainly not one he might assume could hit the virtual k02disli2e⁙ button all over the internet and create a PR disaster for him. I take it your optometrist has no idea who you are and what you do!
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